|
Monitoring Work
|
- Identifying performance criteria
Identifies work-related performance criteria that need to be measured for individual and team performance, and determines a means of measuring these criteria.
- Measuring progress
Measures progress against timelines set for performance of tasks; asks questions of subordinates and team members to check for problems in work processes; encourages subordinates and team members to report problems and mistakes by creating a non-threatening environment for discussion of problems.
- Reviewing work
Conducts frequent progress review meetings with subordinates and team members to discuss progress and any barriers to progress; conducts after-reviews upon task completion to identify lessons learned and generate ideas for more effective task completion in the future.
- Soliciting feedback
Solicits feedback from multiple sources during and following task completion to ensure employee tasks are performed correctly, and to learn how employee and team performance can be improved; conscientiously monitors downstream consequences of work to ensure tasks are completed correctly and have intended consequences.
|
|
|